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Transforming a Bank – Traditional to Agile

Notch helped RBA with their adoption of Agile methodology in their internal processes and online banking.

CLIENT NAME Raiffeisen Bank
INDUSTRY Banking
SERVICES Scrum Coaching
METHODOLOGY Agile, Kanban, Scrum
DURATION 1 year
LOCATION Croatia
TEAM NO. 4
The Client

Raiffeisenbank Hrvatska is one of the largest banks in Croatia, serving more than 100,000 clients actively using internet banking services.

Client Challenge

Raiffeisen’s teams consist of staff with financial and technical expertise. The goal was to enhance self-organization among teams. Raiffeisen turned to Notch for expert guidance and coaching for this transformation.

Project Goals
  1. 1
    Establish Agile teams
    Agile teams can work efficiently in the heavily regulated industry.
  2. 2
    Onboard online accounts
    Successfully pilot online account creation and client onboarding.
  3. 3
    Improve risk management
    Enhance risk management processes within the new structure.

Results

  • 1

    Introducing self-organized teams positively impacted customer satisfaction, as well as efficient cooperation with external software vendors.

  • 2

    Adopting Agile methodology throughout the organization established multiple teams aligned with online account onboarding.

  • 3

    This strategic move reflects a commitment to agility and responsiveness, enhancing internal processes and customer experiences.

Technologies & Services

Agile Consulting Scrum Coaching BP Consulting

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