Seamless transition to a cross-functional Agile team, adopting Agile methodologies and tools.
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From waterfall to agile: How A1 Adopted Scrum to Boost Collaboration
Notch guided A1’s transition to a cross-functional Agile team through comprehensive, expert coaching.
CLIENT NAME
A1 Telecom
INDUSTRY
Telco
TECHNOLOGY
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SERVICES
Scrum Coaching
METHODOLOGY
Agile, Kanban, Scrum
DURATION
1 year
LOCATION
Zagreb, Croatia
TEAM NO.
3
The Client
A1 Hrvatska is part of A1 Telekom Austria Group – the leading telco provider in Central and Eastern Europe serving 24 million customers. In Croatia, A1 employs about 2000 people serving 2 million users.
The Challenge
A1 wanted to enhance customer service and QoS, but needed to streamline internal processes. They realized they would need Agile coaching to transition from waterfall to agile, thus accomplishing their goals.
What does the client say?
Play Video
Izeta Samardzic
A1 // Senior Digital Customer Experience Consultant
“Notch joined us at the beginning of our project as our Agile coach. They guided us and helped us find the best methodology for our project. This helped us work more efficiently and changed the way we think.”
Project Goals
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1Improve customer satisfactionResolve a backlog of customer satisfaction challenges to improve service quality.
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2Adopt Agile methodologiesTransition from waterfall to agile, to streamline processes, and future-proof resolving customer service challenges.
The Solution
A1 partnered with Notch to adopt Agile practices and resolve customer satisfaction challenges. Through Scrum coaching and process consulting, A1 transitioned into a cross-functional Agile team. The shift improved service quality, streamlined operations, and sparked a lasting culture of continuous improvement.
Services
Scrum Coaching
BP Consulting
