Next generation of insurance quoting

We developed a tailor-made application to help insurance agents achieve more productivity through faster access to data and documents.

Next generation of insurance quoting
Client name
ProAg
Industry
Insurance
Location
North America
Services
Product Development
Methodology
Scrum
Technology
.NET 6, React, TypeScript
Team size
10
Project duration
8 months

The Client

ProAg delivers crop and livestock insurance that provides a level of security to farmers and ranchers who operate at the mercy of the weather and the markets. They are one of only 14 approved insurance livestock and crop insurance providers in the USA. They are a part of Tokio Marine HCC, which specializes in some of the most complex areas of insurance and, together with Tokio Marine Group, is one of the world’s leading insurance companies. 

Client Challenge

ProAg wanted to offer a better user experience to their agents and clients. ProAg’s solution was visually outdated and lacked advanced functionalities and integration with the other systems ProAg uses. 

The Product

With the new tailor-made web application, ProAg SmartQUOTE, ProAg wanted to make livestock quoting easier. The application supports the agent’s core business processes, from coverage recommendation and quoting to market research and analysis. It also provides all the necessary data to assist the agent with informed and quick decision-making, all in one spot. 

What does the client say?

MariaWintheiser-Lloyd ProAg Notch

Maria Wintheiser-Lloyd

Chief Information Officer at ProAg

“The Notch team has significantly improved our business processes, which translated to the ProAg SmartQUOTE application. Their collaborative ability and the fact that they brought concerns when necessary were crucial in developing a highly valuable UI that is now extremely intuitive and shortens every step of the agent’s process. They were accountable for their commitments, raised concerns when necessary and were 100% on board with meeting our goals.

Project Goals

Easy-to-use
Develop an easy-to-use application that allows an agent to quote on the go.
Better experience
Offer a better client experience, providing them with all the data they need to feel secure in the changing market.
Increase sales
Increase livestock policy sales.
At the top
Position ProAg as one of the top US insurance providers in customer and agent experience.

Results

1
Enhanced agent productivity and customer insurance security with an intuitive and informative one-stop-shop tool that provides quotes quickly.
2
Accelerated efficiency by implementing a fully automated process for creating, approving and e-signing documents.
3
Improved internal processes by modifying the client’s approach to SCRUM to support their complex and ever-changing environment.

Services Provided

Product Discovery

Held product discovery workshops where we analyzed the new product from a business and technical perspective
Defined the scope, stakeholders and end-user’s requirements, business needs, pain points and constraints
Defined the technology stack, IT infrastructure and key technical decisions for the project
Developed a delivery plan, budget estimate and team structure

UI/UX Design

Held a UX discovery to review business requirements, gather existing knowledge, create personas, and create hi-fi prototypes

Technology

React
.NET 6
TypeScript
Project entailed working across a variety of proprietary and third-party applications

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